Last updated Oct 12, 2026. This policy is part of our Terms of Service.
Failed or blocked renders
If an image or video fails to render or is blocked, the credits spent on it are returned to your account automatically. You do not need to contact us. This is a return of credits, not a cash refund.
Credit packs
- Credit packs never expire.
- You can ask for a refund of a pack within 7 days of purchase, as long as no credits from that pack have been used.
- Credits spent on images and videos that rendered successfully are not refundable.
Results you are not happy with
AI output varies from one render to the next. A result that rendered but shows imperfect hands, a small change in likeness or a detail you would have preferred otherwise is a completed render. If something clearly went wrong, for example the images do not show a person at all or a file will not open, email us with the image or video and we will take a look.
How to request a refund
Email support@cyberanimefilter.com from the address on your account and include the date of the purchase. Approved refunds go back to the original payment method through Waffo. Banks usually take 5 to 10 business days to show them. When a purchase is refunded in full, the unused credits from it are removed from your account.
Please contact us before opening a dispute with your bank. Most problems are quicker to fix by email.
Subscriptions
There are none. Every purchase is a one-off pack, and nothing renews. See pricing.
Contact
Cyber Anime Filter · support@cyberanimefilter.com